Privacy policy

1. Policy Introduction

This policy applies to all users of the Charmovia official website, standardizing our full-cycle personal data processing rules. User privacy is our top priority. If you have any questions or requests regarding personal data protection, please contact our official support team.

2. Personal Data We Collect

We only collect necessary and legitimate information to provide stable and high-quality shopping services, without redundant private data collection. The collected information includes:

Personal & Account Information: Name, registered email, contact number, shipping address and other voluntarily provided profile details.
Transaction & Order Information: Order records, product purchase information, payment details and shipping data.
Website Usage Data: Browsing records, product preferences, access time and device information.
Customer Service Records: Consultations, feedback, complaints and all official communication records.

3. Purposes of Data Usage

We only use your personal data for legitimate service purposes and will never authorize irrelevant use without your consent. Your data is used for：

Processing orders, payments, delivery logistics and after-sales services such as returns and refunds.
Providing professional customer consultation and solving shopping-related issues.
Optimizing website functions, product display and overall user shopping experience.
Sending order updates, logistics reminders and promotional notifications (only with your explicit consent).
Complying with legal and regulatory requirements to protect legitimate rights of users and our brand.

4. Cookies & Tracking Technologies

Our website uses standard Cookies and similar tracking technologies to identify user preferences, stabilize website operation and optimize browsing experience. These data help improve page loading speed and accurate product recommendations. You can disable non-essential Cookies through browser settings at any time, which will not affect your basic shopping and order functions.

5. Data Storage & Security Protection

All user personal data is stored on encrypted and securely protected servers with strict access control. We adopt professional technical and management measures to prevent unauthorized access, data leakage, tampering and loss. Only authorized employees and certified service partners can access user data, all of whom are bound by strict confidentiality obligations.

6. Your Personal Data Rights

You have the right to view, update, correct and delete your personal information at any time. To exercise your data management rights, please contact our official support email. We will process your legitimate request within a reasonable time frame.

7. Third-Party Data Sharing

We will never sell, trade or rent your personal information for commercial purposes. We only share necessary data with certified third-party service providers (logistics, payment and technical service providers) required for order fulfillment. All cooperative institutions sign confidentiality agreements and strictly abide by data protection regulations to protect user privacy.

8. Children’s Privacy Protection

Our website and services are oriented to users aged 18 and above. We do not actively collect personal information of minors. Once we unintentionally obtain minor user data, we will completely delete the relevant information in a timely manner.

9. Data Retention Rules

We only retain user data within the service cycle and legal retention period. When the data is no longer required for service provision or legal compliance, we will securely delete or anonymize the information to eliminate privacy risks.

10. Policy Updates

We reserve the right to update this Privacy Policy irregularly to adapt to service upgrades and legal adjustments. The updated policy will take effect immediately after being published on the official website. Continued use of our website and services constitutes acceptance of the latest policy terms.

11. Contact Us

If you have any questions or inquiries about this Privacy Policy and personal data protection, please contact us via official email:

Email: support@charmovia.com